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Conflicts in the Massage Workplace

I’m just going to briefly cover what this class is about. Below are some of the outcomes that we try to achieve together with this class:

  1. Have a more satisfying environment to work in

  1. Find the ability to manage your environment and work relationships in a more healthy manner

  2. Define what is occurring so that you can understand what the conflict is

  3. Learn ethical decision-making processes to help you work through issues

  4. Help Massage Therapists who struggle with similar, but seemingly different, issues

  5. Appreciate other’s differences

  6. Positive change

  7. Positive attitude

  8. Acceptance of others

  9. Peacefulness and mindfulness

  10. ALLOWING others to be who they are and who they are not

There are 4 main topics that this class covers. While each of them is equally important, I personally appreciate the last topic the most. That is what we area going to cover in today’s blog post

4 Topics for the Resolving Workplace Conflict

  1. Lack of Training with Ethical Decision Making

  2. Different Belief Systems

  3. Different Boundaries and Socially Acceptable Behavior

  4. The 2 Common Causes of Typical Office Issues

The 2 Common Causes of Typical Office issues are always the same no matter who I talk with. The biggest complaints are ALWAYS about gossip and negativity and how to change that behavior. (I know, I am the one that brings uncomfortable things out into the open like talking at the table too much – which is also a class!)

  1. Gossip and Backbiting

  2. Negativity

Gossip and Backbiting

Gossip Defined: Casual or unconstrained conversation or reports about other people, typically involving details that are not confirmed as being true.

Slander Defined: The action or crime of making a false spoken statement damaging to a person’s reputation.

Gossip can also be called:

  1. Verbal Bullying

  2. Taking sides

  3. Hurting someone (intentionally)

There are some really powerful points that I bring up in the class. The bottom line, however, is that you need to remember only this…. If you talk to people about other people, they will also talk about you to other people.

Question: Do you want that kind of stress in your professional environment?

Answer: No one does. Set a positive example by not participating. That is the power you own in a situation like this. Complaining about someone else’s behavior only puts you in the same category as the one who gossips.


Truth: Negativity always breeds MORE negativity

Defined: the expression of criticism of or pessimism about something

Defined pessimism: a tendency to see the worst aspect of things or believe that the worst will happen; a lack of hope or confidence in the future.

It can also be seen and felt as an:

  1. Unwillingness to adapt

  2. The service industry requires being able to adapt to time, appointments, needs, wants, technique, scheduling, etc.

Let me ask you a yin and yang question.

Question: What is the opposite of Professionalism?

Answer: Negativity

See, professionalism is really about being the best version of yourself at work around your peers, clients, and employer. When you put on your “professional hat” you automatically have more social manners and positive behaviors. You are more likable.

To be professional is to exude positive vibes. To be unprofessional is to portray negative behavior. As a massage therapist, you should understand what chronic negativity does to the health status of any “body”. I’m not sure how possible it is to be negative to your co-workers and change that to provide a great positive experience to clients. The client can feel the difference and it could affect your several things surrounding your job, such as reschedule rates.

Question: How do you fight negativity from others inside your office setting?

Answer: You don’t.

You cannot change people. We all know that. It doesn’t stop us from trying, however, it rarely works. The great part of this is that you can choose for yourself how you want to act and set an example. It really does make a difference – for you!

Tips on How to Start Performing in a More Professional and Ethical Manner

Below are just some suggestions of behaviors to start working on in your work environment:

  1. Start building a more professional mind set

  1. Be more aware of your environment and how you act in it

  2. Smile – honestly, it’s incredible what that one thing can do for you professionally

  3. Say positive and healthy things to those around you at work.

  4. Earn respect – respect is always given, never demanded

If you are interested in taking this FREE 1 CE Hour class, please go to our training center at:

Create a new account or log in if you already have an account and look for this class image:

I hope you enjoy the training!

While you are there look around at our other FREE classes and browse our training center. PPS Seminars is educational training company who really does care about your success as a massage therapist!

Have a great day and get a massage!

#business #ethics #massage

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